Excellence in Customer Care & Service Standards
Hooke & MacDonald have a duty and responsibility as a result of its position in the industry built up from 50 years of excellence in customer care and service standards, offering the best advice in the clients’ interest.
A Friendly Personal Service from the Top
Hooke & MacDonald’s success has been built on a combination of strategies, the cornerstones of which are excellence in customer service resulting in exceptional levels of proven client & customer satisfaction, the active promotion of energy efficient building methods, specialization in the new homes market, residential and investment sales, lettings, management and valuations.
The Right People
- Proven sales & marketing ability
- Excellent reporting procedures
- Have successfully carried out hundreds of sales campaigns & major property transactions
- Experienced & enthusiastic sales team
- Professionally qualified personnel & strong back-up team
The Right Attitude
- Ensuring the property is fully exposed to the market
- Focus on maximising values / results driven
- Pro-active approach with ‘can-do’ attitude
- Customer care
- Professional approach
- Thought Leadership
- Transparency, integrity & confidentiality
The Right Knowledge
- Extensive Market Knowledge and familiarity with purchasers, investors and developers in the market, both Irish and international.
- Up to date on purchaser requirements & market trends
- Innovative marketing
- Excellent systems, reporting & engagement with Clients, solicitors & purchasers
- Ensure early contract signings & closures
- Pro-active approach to each development
- Large Enquiry Database
- Excellent reputation and 50 years’ experience
- Planning Expertise
- Design and layout expertise – internal, external & specifications
- Demographic knowledge
- Expert local knowledge of the Dublin market, Leinster Market & amenities
- Excellent relationship with fellow professionals, architects, engineers, town planners & solicitors
- Provision of regular update reports to the Client on all aspects of the marketing campaign
